Our client within the FinTech space is looking for an Application Support Analyst (Technical) to join their team, ensuring the stability, availability and performance of production applications.
Requirements include:
• Bachelor’s degree in Computer Science, Information Technology, or related discipline (or equivalent practical experience)
• 3+ years’ experience in application support, technical support, or software engineering
• Monitor and maintain system health: Perform scheduled health checks across production systems, run corrective scripts, and ensure automated processes complete successfully, escalating failures promptly
• Provide production support: Act as first and second line of support for production issues, triaging and resolving incidents within SLAs, and managing tickets through Jira Service Management
• Implement minor fixes and changes: Diagnose and implement minor code-level fixes and configuration changes for low-complexity defects, following defined change management processes and conducting unit/regression testing
• Maintain documentation and knowledge base: Create and maintain runbooks, known error databases (KEDB) and RCAs to build a shared support knowledge base
• Demonstrate strong technical skills: Bring proficiency in SQL, at least one scripting/programming language (Python, Bash, PowerShell, Java, C#), and familiarity with ITSM processes and monitoring tools
• Strong analytical and communication skills: Systematic problem-solver with the ability to work under pressure, strong attention to detail, and a collaborative approach
If you are interested in this opportunity and meet the requirements, please email your updated CV to it.careers@attainpeople.co.za, or give us a call on 021 180 4090 and one of our consultants will be in touch if you meet the requirements. Visit our website www.attainpeople.co.za
Correspondence will only be conducted with short listed candidates. Should you not hear from us within 4 days, please consider your application unsuccessful.
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